ESSAP

This application allows the citizens of Paraguay to register interactions directed at the Water and Sanitation Services Company of Paraguay S.A. (ESSAP), including complaints, inquiries, opinions, reports, etc.

These interactions are processed directly by ESSAP officials in the Integrated System for Water, Sanitation, Infrastructure, and Claims of ESSAP, enabling comprehensive monitoring of all interactions, from data collection through the application; forwarding them between the various ESSAP departments involved in their resolution; assigning work teams to address issues in the field; to the final response to users.